What CCPA + CPRA Voicemail Greetings Scripts Do You Provide?

We provide the four standard Greetings below, including the default Greeting included with our services. If you have a suggestion for an additional standard Greeting that would be helpful to your industry, post a request in our community help forums and we may record it free of charge and add it to our standard Greetings. 

Greeting Name	Greeting Description	Version
1. Default [Download]	This is a shorter, California-specific script designed to balance compliance and listening fatigue. It is the default Greeting included with your CCPA Toll Free dashboard and its supports CCPA and CPRA privacy rights.	12.25.22

As a California resident, you have the right:

*to know what information we collect and share about you, and why 
*to obtain a copy of that information
*to ask us to correct or delete your information 
*to opt out of our selling or sharing your information, if applicable 
*to opt out of automated decision making, if applicable 
*and to limit the use of your sensitive personal information, if applicable 

Leave us a message including:

1. which of these rights you wish to exercise; and 
2. your contact information, including your email address if available

We’ll need to verify your identity as a California resident before fulfilling your request, and we cannot respond to requests that are not about your privacy rights.

Greeting Name	Greeting Description	Version
2. CCPA Detailed [Download]	This is a lengthier version of our CCPA Default Greeting. It is designed to track the law more literally and be more compliant at the expense of generating listening fatigue.	09.30.20

If you reside in California, the California Consumer Privacy Act provides you with rights such as the right:

*to know the categories of personal information we may collect, disclose and sell about you, and why 
*to obtain a copy of any personal information may have collected about you
*to opt out of our selling data about you if we do so 
*to request that we delete data we may have collected about you

Please leave us a message including the following information:

1. Whether your request is about yourself, your child or someone else who has authorized you to make it
2. an affirmation that the request is about some who resides in California
3. which rights you wish to exercise
4. sufficient information for us to verify your request is about you or the person you are calling about
5. your contact information, including your email address if available

We are unable to respond to requests that are incomplete or about another topic.

Greeting Name	Greeting Description	Version
3. All States Summary [Download]	This is a shorter, state-agnostic script designed to balance compliance and listening fatigue. It is a reasonable choice for providing the same privacy rights to consumers in all states. Now updated for CPRA!	12.25.22

We provide you with the option:

*to know what information we collect and share about you, and why 
*to obtain a copy of that information
*to ask us to correct or delete your information 
*to opt out of our selling or sharing your information, if applicable 
*to opt out of automated decision making, if applicable 
*and to limit the use of your sensitive personal information, if applicable 

Leave us a message including:

1. which of these options you wish to exercise; and 
2. your contact information, including your email address if available

We’ll need to verify your identity before we fulfill your request, and we cannot respond to requests that are not about your privacy choices.

Greeting Name	Greeting Description	Version
4. All States Detailed [Download]	This is a lengthier version of our All States SummaryGreeting. It is designed to track privacy laws more literally and be more compliant at the expense of generating listening fatigue.	06.01.19

We provide you with privacy rights as required by law such as the right:

*to know the categories of personal information we may collect, disclose and sell about you, and why 
*to obtain a copy of any personal information may have collected about you
*to opt out of our selling data about you if we do so 
*to request that we delete data we may have collected about you

Please leave us a message including the following information:

1. Whether your request is about yourself, your child or someone else who has authorized you to make it
2. which privacy rights you wish to exercise
3. sufficient information for us to verify your request is about you or the person you are calling about
4. your contact information, including your email address if available

We are unable to respond to requests that are incomplete or about another topic.

Greeting Name	Greeting Description	Version
5. Spam Tramp [Download]	This is collection of five greetings that you can use with your dedicated number from CCPA Toll Free to enable our Spam Trap service.	02.21.21

Menu Greeting: Thank you for calling our privacy hotline for California consumers. To request a copy of your personal information, or to learn more about the information we collect and share about you, press 1. To request that we delete your personal information, press 2. [To request that we do not sell your personal information, press 3.] [Note that we do not sell your personal information, so there is no need to make a do not sell request.]* For all other requests, press 4 now. 

*The Spam Trap recording bundle downloadable above includes separate menu greetings for companies that sell vs. do not sell.   

Menu Option 1: As a California consumer, you have the right to know what information we collect and share about you, and why, and to obtain a copy of that information. To make this request, leave us a message with your contact information, including your email address if available. We’ll need to verify your identity as a California resident before we respond, and we cannot respond to requests that are not about your privacy rights. 

Menu Option 2: As a California consumer, you have the right to request that we delete the personal information we maintain about you. To make this request, leave us a message with your contact information, including your email address if available. We’ll need to verify your identity as a California resident before we respond, and we cannot respond to requests that are not about your privacy rights.

Menu Option 3: As a California consumer, you have the right to opt out of our selling your personal information. To make this request, leave us a message with your contact information, including your email address if available. We’ll need to verify your identity as a California resident before we respond, and we cannot respond to requests that are not about your privacy rights.

Menu Option 4: This privacy hotline is for privacy requests only. For all other inquiries, please visit our website to access our other support services. Thank you for calling and goodbye.   

Reminder: Consult your attorney to determine if any particular Greeting meets your compliance needs. This website does not contain legal advice.